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Top 5 medical cannabis questions from pharmacists

Get answers to the top five questions pharmacists have been asking about plant-based therapy so you can start dispensing these products from your pharmacy and confidently counsel patients.

Whether your pharmacy is already filling plant-based medicine scripts or you’re about to start, this blog will provide you with answers to the most frequently asked questions from Australian pharmacists on cannabinoids and the plant-based therapy prescription process.

What to do if a patient presents a script for plant-based medicine

As most plant-based medicine products are still deemed unapproved therapeutic goods, patients must have a prescription from their doctor with a corresponding TGA approval to be able to access this medicine from a pharmacy.

Before dispensing plant-based medicine, the first step is to check legislation to ensure your pharmacy meets all legal requirements set by the Australian Government and relevant state/territory health departments.

When you receive a prescription for a plant-based therapy product in your pharmacy, you can then take the following steps to fill the script and dispense the prescribed product with confidence:

Step 1: Open wholesale account on Canview

As Australia’s leading platform for pharmacists to order and dispense plant-based medicine online, registering an account on Canview is a great place to start. Pharmacists can utilise Canview’s smart ordering technology to check stock levels, compare pricing, place orders and reorder easily. Registering takes under five minutes. All that is required to verify your account is your pharmacy details, as well as your AHPRA number and certificate.

Step 2: Check script & TGA approval

When you receive a plant-based medicine script, check to ensure all details on the prescription match what is on the TGA approval document, including the patient’s name, prescribing doctor, active ingredient category and the dosage form (e.g. Category 5 Oral Liquid).

Step 3: Order prescribed product

Upload the required documentation for each patient on Canview to create an order. You can products for multiple patients at once by uploading numerous patient approval documents to consolidate your orders each day. Once you checkout, your patient’s prescribed product/s will be sent direct to your pharmacy via a free express shipping service within one to three days.

Step 4: Dispense product from pharmacy

When the order arrives in your pharmacy, notify your patient that their order is ready to be picked up or delivered. Dispense the product as per your usual process for the specific product schedule each product falls under.

Patient presenting script at pharmacy

What are the side effects and contraindications of plant-based medicine?

Advising patients of any potential side effects and contraindications is another important role pharmacists can perform to ensure safe and appropriate use of plant-based medication. Just like any prescription medicine, some patients may experience certain side effects when using plant-based therapy products.

The known side effects for plant-based medicine, according to the Therapeutic Goods Administration (TGA) [1], are:

  • fatigue and sedation
  • vertigo
  • nausea and vomiting
  • fever
  • decreased or increased appetite
  • dry mouth
  • diarrhoea

The TGA also suggests that plant-based medicine is not appropriate for:

  • people with an active or previous psychotic or active mood or anxiety disorder
  • women who are pregnant, planning to become pregnant or breastfeeding
  • people with unstable cardiovascular disease

According to the USA’s National Center for Biotechnology Information, interactions with other drugs metabolised by CYP2C19 can be anticipated. Interactions were also reported with combined use of alternative treatments and warfarin.[2]

Some studies have also revealed that plant-based medicine can interact with cytochrome P450 (CYP) enzymes, suggesting that CBD and THC can inhibit the metabolism of common CYP-metabolized drugs.[3]

As most of the alternative medicine products your patients will have scripts for are unregistered therapeutic goods, consumer medicines information (CMI) and product information (PI) may not be available through the standard recourses your pharmacy may typically use.

However, you can generally find any CMI and PI details from the plant-based medicine wholesaler or direct from the Canview platform when you register as a pharmacist.

To learn more about side effects and contraindications of plant-based medicine, pharmacists can register on Canview to enrol in our free plant-based therapy training course.

What schedule is plant-based medicine categorised under?

Pharmacist holding script in pharmacy

Knowing what schedule plant-based medicine falls under will help your pharmacy team understand the legislation that needs to be followed when ordering, storing and dispensing these products.

Currently, most plant-based therapy products fall under either a Schedule 4 or Schedule 8 medicine, as per the Poisons Standard set out by the Australian Federal Register of Legislation. As CBD and THC are the two main compounds found in the plant that are prescribed to patients, the drug schedule depends on the content of CBD and THC in each product.

Patients entering your pharmacy with a script for plant-based medicine may be prescribed a CBD-only product, a THC-only product or a CBD/THC balanced product which has a combination of both cannabinoids.

Each script and TGA approval should specify which Schedule each product is classified in, as well as the category it falls under. Here’s a quick guide to help your pharmacy team understand how each TGA category fits into each Schedule:

  • Category 1 | CBD >98% (Schedule 4)
  • Category 2 | CBD >60% – <98% (Schedule 8)
  • Category 3 | CBD <60% – >40% (Schedule 8)
  • Category 4 | THC 60-98% (Schedule 8)
  • Category 5 | THC >98% (Schedule 8)

Although categories are more relevant to the prescribing doctor, pharmacists may substitute between different products within each category if the doctor has specified this on the script.

If you are unsure, speak to the prescribing doctor who can advise you on whether substitution is permitted in the case that your patient is requesting a different brand, or a particular product or brand is unavailable.

Please note, as most plant-based medicine products have not been assessed for safety and efficacy by the TGA, they are not registered on the Australian Register of Therapeutic Goods (ARTG).

Can I store plant-based medicine products in my pharmacy?

Storing medical cannabis in pharmacy

Another common question we receive from pharmacists relates to the storage of plant-based treatment products in pharmacies.

Plant-based medicine can be stored in Australian pharmacies, however just like any prescription medication, there are some storage regulations pharmacists must follow. We’ve put together some tips to help your pharmacy team store and dispense plant-based medicine with confidence.

  • The temperature for most plant-based medicine products must be below 25°C and out of direct sunlight
  • Maintain stable humidity levels. High humidity can become breeding grounds for mould and mildew, and lower humidity can result in flower drying out and degradation of cannabinoids and terpenes
  • Simplify your dispensing process by separating alternative medicine products from the other S4 and S8 medicines, with a zone set specifically for packing and checking these prescriptions
  • S4 products (Category 1: CBD ­ 98%) must be stored in a room or refrigerator which is not accessible by the public such as the dispensary
  • S8 products (Category 2: CBD ­ 60% and < 98%, Category 3: CBD < 60% and ­ 40%, Category 4: THC 60% – 98%, Category 5: THC > 98%) must be stored separately from other drugs
  • S8 products must be stored in a locked safe (use your current S8 safe for 3-5 scripts per day or consider investing in a separate larger safe for 20 scripts per day)
  • S8 transactions must be recorded and records must always reflect the physical balance in the pharmacy’s S8 room or safe

For more information, read our blog on how to store plant-based medicine in your pharmacy.

How can I learn more about plant-based therapy?

Pharmacist learning about medical cannabis

To familiarise yourself with the legalities surrounding plant-based therapy in Australia, the first place to look is on the TGA’s website.

Registering on Canview is another great place for pharmacists to begin their cannabinoid dispensing journey. Due to advertising and regulatory requirements in Australia, plant-based therapy product information such as pricing and specifications are not available to the public. As a registered pharmacist on Canview, you are granted special access to view all the products and information you require to fulfil scripts and dispense plant-based medicine.

Once registered, you will also receive free access to educational material including an alternative medicine training course, downloadable resources (e.g. dosing information, pharmacy information packs) and educational videos.

This will help you and your team become experts in plant-based medicine and have the knowledge to confidently counsel patients before they enter your pharmacy with a script.

To begin dispensing plant-based medicine and get free access to educational resources, register your free pharmacy account on Canview here.






The contents in this article donotconstitutelegal advice, arenotintended to be a substitute forlegal adviceand shouldnotbe relied upon as such. You should seeklegal adviceor other professionaladvicein relation to any matters you or your organisation may have. Information in this article was correct at time of publishing but please check your own state regulations for updates. 

Canview does not endorse the use of plant-based therapy without lawful prescription. Just like any medicine, plant-based medicine may have both positive and negative side effects on the user and should only be prescribed to patients by a health professional with the authority and expertise to do so. The information provided by Canview is for informational and educational purposes and is of a general nature. Patients considering plant-based medicine are advised to speak to their general practitioner first to see if it’s a suitable therapy.