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Introducing the Canview patient app

Canview manages natural therapeutic prescriptions for patients, providing streamlined prescriptions, order tracking and consultation reminders.

Receive, track and manage, all in one convenient, simple to use app.

  • Receive, track and manage your own prescriptions
  • Receive order delivery notifications straight through the app and via SMS
  • Order repeats direct with your pharmacy
  • Know when to book follow-up consultations

Manage your natural therapy scripts from anywhere, anytime.

How does it work?

  1. After your consult with a Canview prescribing doctor, you will receive an e-prescription via SMS
  2. Download the Canview app and verify your account
  3. Place your order with the Canview app
  4. Receive updates as your order is prepared and dispensed by your pharmacy
  5. Collect your order, or have it delivered from your pharmacy when it’s ready

Please note: The Canview patient app is for eligible patients with an approved prescription and app functionality is restricted until first script is received.

Looking for a natural therapy consultation? Check your eligibility with CDA Clinics.

Canview patient mobile app FAQs

What is the Canview patient app?

The Canview app is a new way of managing your prescriptions and ordering your medicine from your pharmacy.

The Canview mobile app will allow you to:

  • Receive and track your prescriptions and repeats all in one place
  • Easily place orders directly with your pharmacy and see when they are ready

How can I register for the app?

During your next consultation, ask your doctor about prescribing through Canview. After your doctor has created your prescription in Canview, you will receive an SMS with a link to your electronic script and you’ll be prompted to download the mobile app.

While you can download the Canview patient app in advance, you won’t have access to the apps full functionality until your new script has been written.

How can I access my prescription?

The prescribing doctor will send you an SMS from Canview when he/she writes the prescription. The prescription is usually written following the consultation with the doctor, however in some cases, the doctor may have to apply for a TGA approval and wait for the approval to be issued, before the prescription can be released.

You’ll receive an SMS link after your consult with the prescribing doctor, which will prompt you to click on a link to download the mobile app. Once downloaded, use your mobile phone number to verify your account so you can access your prescriptions and place orders.

Using the mobile app will result in a better customer experience, making it easier to order your script from a pharmacy, however, if you don’t want to use the app, you can access your E-prescription by:

  • Nominating a pharmacy during your consultation or the doctor can nominate a preferred pharmacy for you
  • Your prescription will be sent to the nominated pharmacy and you can call or visit the pharmacy to arrange and order
  • Upon collection, you will need to present the pharmacy the E-prescription QR code available in the SMS link

Who do I contact for help?

Please contact the Canview support team at for assistance with accessing your E-prescription.

Do I need a smartphone?

You’ll need a smartphone to download and use the Canview mobile app. The mobile app will work on any Apple or Android phone less than three years old.

If you don’t have a smartphone, you can still use electronic scripting and we can send your script directly to your preferred pharmacy.

Can I use my current script with Canview?

No, you are unable to use any existing scripts with the Canview app. You will need to request that your doctor provides you with a new script created with the Canview Prescriber app.

What if my doctor doesn’t use Canview?

Your doctor will need to be registered with the Canview prescriber app to access your scripts through Canview.

You can send your doctor or clinic’s details to and a member of our team will reach out to help them register.

Can I book my next consultation on the app?

No, you can’t currently book consultations with the Canview app. Please contact your doctor to arrange your next consultation.

Can I pay through the app?

Yes, if you choose our home delivery method you will be able to pay via the Canview app. If you choose to pick up your medication, your pharmacist will organise to take payment from you directly.

Can I use any pharmacy?

Over 70% of Australian pharmacies are registered to use Canview and we can help find a pharmacist in your area.

Can I view products?

In line with TGA regulations, patients can’t currently browse products using the app. Please speak to your prescribing doctor to discuss suitable products.