Frequently Asked Questions

About CanView

What is CanView?

CanView is Australia’s first online Medical Cannabis Marketplace. CanView partners with trusted Medical Cannabis producers to provide Pharmacies, Doctors and Patients one simple ordering platform. CanView Marketplace offers the widest range of Medical Cannabis products available in Australia.

How can I get in contact with CanView?

Please use the contact form and follow the prompts to get in touch with our team at CanView.

What is the cost of using CanView?

CanView has built strong relationships with its partners and uses this to ensure that patients, Doctors, and Pharmacists can receive the easiest access to products possible. This also allows us to keep the costs down and pass price drops and discounts to patients. This is why the CanView platform is free to use. It doesn’t cost anything to sign up and register as a pharmacy or wholesaler.

Account Information

How do I create a CanView account?

To create a CanView account you will need to register using either the Pharmacist, Doctor or Patient registration form. Enter in all the relevant details, agree to the Terms and Conditions and click register now. Once you have selected register now the CanView team will verify your details before allowing access to the site.

Why do I need a CanView account?

Due to advertising and regulatory requirements in Australia, product information such as pricing and specifications are not available to the general public. If you are a registered pharmacist, doctor, or a patient with a current Medical Cannabis prescription and/or a TGA approval letter you can sign up and gain access to CanView.

What information do I need to register with CanView?

For patients, you will need to submit one of the following:

  • A current Medical Cannabis Prescription from your doctor that has the specified product on it
  • A current and valid Therapeutic Goods Association approval letter

For Doctors, you will need to submit the following:

  • Current AHPRA number
  • Prescriber number
  • AHPRA Registration Certificate OR a current Medical Cannabis Authorised Prescriber Letter

For Pharmacists, you will need to submit the following:

  • Registration number
  • Registration certificate

Upon verification of your documentation, you will receive a confirmation email so that you can then sign into CanView.

Note: This process can take a few business days.

Can I amend my account information if I accidentally inserted the wrong details?

Once submitted, the only account information we are unable to change is your username which is the email you input during registration. For address or other errors please use the contact form and follow the prompts to get in touch with our team at CanView.

Do I need an account to place an order?

Yes. You will need to register your details in order to access the CanView platform. If you are having issues creating an account please use the contact form and follow the prompts to get in touch with our team at CanView.

How long does the verification process take?

The verification process can vary depending on how much information is missing from the registration form, however, we aim to verify your account within 24 – 48 hours. If there is anything else needed to verify your account, the CanView team will be in contact with you.

Can I have multiple accounts?

Pharmacies with multiple Pharmacists can have multiple accounts as long as the email provided is for the individual Pharmacist and not a generic Pharmacy email.

Note: The Pharmacy Name needs to be exactly the same for the same account to be recognised and used. 

I've forgotten my login details. What do I do?

If you have forgotten your username you can either locate it on the account verification email that we send when you first signed up, or, click the ‘Lost Password’ on the login page. This will take you through the steps to set up a new one.

If you have any troubles, please use the contact form and follow the prompts to get in touch with our team at CanView.

Approvals

What is a TGA Approval?

TGA stands for Therapeutic Goods Administration. A TGA Approval is a letter issued by the Australian Government Department of Health and identifies a notice to grant approval for a particular product that is not a registered therapeutic good.

This approval is issued to the doctor who has prescribed your medical cannabis product.

What do you use the TGA Approval for?

The TGA Approval states the decision to either approve or decline the non-approved therapeutic good. Once approval is received Doctors will generally write a script and send both of these documents to the pharmacy for dispensing. CanView uses the TGA Approval to confirm that the patient has been approved and that the approval is still valid in order to send the product to the dispensing pharmacy.

How does a patient obtain TGA approval and script for medical cannabis?

Any registered medical practitioner in Australia can prescribe medical cannabis (via different access pathways). Please consult with your regular doctor about how you may be able to access medical cannabis or visit our partner website Cannabis Doctors Australia to find out more information.

How long does the approval process take?

The TGA suggest approvals take up to 5 days however as each Doctor has a different process it is best to confirm with your prescribing Doctor.

Where can I locate the TGA approval number?

The TGA approval number is the reference number that starts with MB and it is located on the patient’s approval letter (generally on page 3 of the approval). This is the number you must enter when ordering your product.

What happens if I have a script but no TGA Approval?

Pharmacies can only order by uploading the TGA Approval letter or a Doctors Authorised Prescriber document. If you do not have a copy of the TGA approval for Doctors you can obtain a copy from the SAS portal and Patients/Pharmacists will need to request from the prescribing Doctor.

Orders

How do I place an order?

You must be logged in to be able to place an order. If you do not have an account please register for a new account  and follow the prompts.

Once you are signed into the CanView platform, you can browse all categories and products. When you find the product/s you are looking for, add them to your cart like you would a normal eCommerce site and then  follow these easy steps:

  • Enter the patient SAS approval number or MAP number and attach PDF version of approval (for finished products only).
  • Attach prescription (for compounded products only).
  • Click shopping cart to check-out.
  • Receive order confirmation immediately and tracking details once product/s have been shipped.

How can I check the status of my order?

If your cannabis delivery doesn’t arrive within the timeframe advised, we encourage you to track your shipment via the link in your order shipment notification. Alternatively, please contact the dispensary team on orders@canview.com.au if you have received your order confirmation email but no further shipping details within 2 business days.

I was delivered the wrong order. What do I do?

For pharmacies, you will need to login and fill in the product return/request return form for investigation. We will endeavour to get back to you within 72 hours.

For patients, you will need to get in touch with the pharmacy that dispensed your product. If that pharmacy was CanView, please email us at orders@canview.com.au and attach a picture of the item that was delivered.

Once registered, how much cannabis can I order?

Because of the current legal requirements, you can only order the amount of cannabis that has been prescribed and matches the approvals/prescription.

When should I expect my order?

If orders are placed before 1:00 pm AEST on business days, your order will be dispatched the same day and sent Express Post. However, if your order is placed after 1: 00 pm AEST your order will be dispatched the next business day Express Post. Express Post delivery is generally 1-2 Business Days.

**Please note due to Covid you may experience further unexpected delays**.

 

Shipping/Delivery

How much is shipping?

Shipping to pharmacies and patients will incur a $12 AUD charge (for parcels up to 5KG).

Who must be present to accept the delivery?

Pharmacies: The Pharmacist in charge must be present to accept delivery in person.

Medical Professionals: The account owner must be present to accept delivery in person. Wholesalers: The account owner must be present to accept delivery in person.

Patients: The individual that placed the order is the only person that can accept the delivery.

Where does CanView deliver to?

CanView delivers to Pharmacies and residential addresses Australia wide. Please note that a signature is required upon delivery.