What is the CanView Patient App?
The CanView app is a new way of managing your prescriptions and ordering your medicine from your pharmacy.
The CanView mobile app will allow you to:
- Receive and track your prescriptions and repeats all in one place
- Easily place orders directly with your pharmacy and see when they are ready
- For mobile app users there will be new functionality and features regularly released to better manage your end to end treatment journey (stay tuned)
How can I register for the app?
During your next consultation, ask your doctor about prescribing through CanView. After your doctor has created your prescription in CanView, you will receive an SMS with a link to your electronic script and you’ll be prompted to download the mobile app.
While you can download the CanView patient app in advance, you won’t have access to the apps full functionality until your new script has been written.
How can I access my prescription?
The prescribing doctor will send you an SMS from CanView when he/she writes the prescription. The prescription is usually written following the consultation with the doctor, however in some cases, the doctor may have to apply for a TGA approval and wait for the approval to be issued, before the prescription can be released.
You’ll receive an SMS link after your consult with the prescribing doctor, which will prompt you to click on a link to download the mobile app. Once downloaded, use your mobile phone number to verify your account so you can access your prescriptions and place orders.
Using the mobile app will result in a better customer experience, making it easier to order your script from a pharmacy, however, if you don’t want to use the app, you can access your E-prescription by:
- Nominating a pharmacy during your consultation or the doctor can nominate a preferred pharmacy for you
- Your prescription will be sent to the nominated pharmacy and you can call or visit the pharmacy to arrange and order
- Upon collection, you will need to present the pharmacy the E-prescription QR code available in the SMS link
Who do I contact for help?
Please contact the CanView Support Team at firstname.lastname@example.org for assistance with accessing your E-prescription.
Do I need a smartphone?
You’ll need a smartphone to download and use the CanView mobile app. The mobile app will work on any Apple or Android phone less than three years old.
If you don’t have a smartphone, you can still use electronic scripting and we can send your script directly to your preferred pharmacy.
Can I use my current script with CanView?
No, you are unable to use any existing scripts with the CanView app. You will need to request that your doctor provides you with a new script created with the CanView Prescriber app.
What if my doctor doesn’t use CanView?
Your doctor will need to be registered with the CanView Prescriber app in order for you to access your scripts through CanView.
You can send your doctor or clinic’s details to email@example.com and a member of our team will reach out to help them register.
Can I book my next consultation on the app?
No, you can’t currently book consultations with the CanView app. Please contact your doctor to arrange your next consultation.
Can I pay through the app?
No, we don’t currently take payments through the CanView app.
Your pharmacist will organise to take payment from you directly for any medicines they dispense.
Can I use any pharmacy?
There are over 3000 pharmacies that are registered to use CanView and we can help find a pharmacist in your area.
Can I view products?
You can’t currently browse products using the app. We are working on making this available shortly.
The contents in this article do not constitute legal advice, are not intended to be a substitute for legal advice and should not be relied upon as such. You should seek legal advice or other professional advice in relation to any matters you or your organisation may have. Information in this article was correct at time of publishing but please check your own state regulations for updates.
CanView does not endorse the use of plant-based therapy without lawful prescription. Just like any medicine, plant-based medicine may have both positive and negative side effects on the user and should only be prescribed to patients by a health professional with the authority and expertise to do so. The information provided by CanView is for informational and educational purposes and is of a general nature. Patients considering plant-based treatments are advised to speak to their general practitioner first to see if it’s a suitable therapy.