Frequently asked questions

Canview is an online platform that delivers prescribing, ordering and medication management solutions for healthcare professionals looking to access emerging therapies such as natural therapeutics, smoking cessation products and psychedelics. Canview enables registered health professionals to browse, prescribe and order medicines in one streamlined, compliant and free-to-use platform, while patients can easily order their scripts and manage their ongoing treatment journey through the patient app.

It’s more than just an ordering or prescribing platform: Canview’s innovative network of users and connected workflows creates an ecosystem that will support and elevate your practice or pharmacy business.

Canview is a facilitation agent for wholesaler BHC.

Please use the contact form and follow the prompts to get in touch with our team.

Canview is a free platform for prescribers, pharmacies and patients – it doesn’t cost anything to register or download the patient app!

To create an account, follow the steps and register here.

For doctors, you will need to submit the following:
• AHPRA number
• Prescriber number

For pharmacists, you will need to submit the following:
• AHPRA Number
• Current AHPRA Certificate

Once verified you will receive an email notification with a verification code to create a password. Note: This process can take a few business days.

Please email enquiries@canview.com.au to amend your account information.

Yes. If you need to create an account, register here.

The verification process can vary depending on how much information is missing from the registration form, however, we aim to verify your account within 24 – 48 hours. If there is anything else needed to verify your account, our team will be in contact with you.

If you have forgotten your login details, click ‘Lost Password’ on the login page. This will take you through the steps to set up a new one.

If you are still having troubles, please email enquiries@canview.com.au to get in touch with our team.

TGA stands for Therapeutic Goods Administration. The TGA is Australia’s government authority responsible for evaluating, assessing and monitoring products that are defined as therapeutic goods.

The TGA Approval is a letter issued by the Australian Government Department of Health and identifies a notice to grant approval for a particular product that is not a registered therapeutic good.

This approval is issued to the doctor who has prescribed your product.

The TGA Approval states the decision to either approve or decline the non-approved therapeutic good.

Any registered medical practitioner in Australia can prescribe scheduled medicine (via different access pathways). Patients should consult with their regular doctor about their options or request a referral to CDA Clinics.

The TGA suggest approvals take up to five business days, however, as each doctor has a different process it is best to confirm with your prescribing doctor.

The TGA approval number is the reference number that starts with MB or MAP and is located on the approval letter. This is the number you must enter when ordering your product.

Pharmacies can only order by uploading the TGA Approval letter or a Doctor’s Authorised Prescriber document.

If you are a doctor and you do not have a copy of the TGA Approval, you can obtain a copy from the SAS portal. If you are a patient or pharmacist, you will need to request it from the prescribing doctor.

You must be logged in with a verified wholesale account to be able to place an order.

You can browse the catalogue for all categories and products. When you find the product/s you are looking for, add them to your cart and then follow these easy steps:

• Choose the quantity required.
• Enter the patient SAS approval number or doctors MAP number and attach the PDF version of approval (for finished products only), if it is not already on file.
• Click ‘Add to cart’ and head into your Wholesale Cart once you have added all products you want to order.
• If needed, add any order notes, or confirm any short expiry items, before hitting the place order button.
• You will receive your order confirmation immediately via email. Your tracking details can be found in the ‘Wholesale Orders > SHIPPED’ tab once your product/s have been shipped.

Canview makes it as easy and transparent as possible for you to see what stage your order is at. All you need to do is to head to the ‘Wholesale Orders’ menu tab and use the search bar to search your order number.

Your order could say the following:

• NEW: Order has been successfully placed and is waiting to be processed.
• ON HOLD: There has been an issue identified by our team that needs to be resolved before your order can progress. Look at the notes associated with this to see what you need to do for your order to be approved.
• PROCESSING: Order has been approved and is in the process of being picked and packed.
• SHIPPED: Order has been assigned a tracking number and is in transit to your address (NOTE: there may be a slight delay in the tracking details during the pickup by the carrier).
• DELIVERED: Order has been delivered to your address. Once delivered, pharmacies have 72 hours to confirm all products have been correctly delivered and accounted for by signing off their Goods Received Acknowledgment form.
• COMPLETED: Goods Received Acknowledgement form has been submitted in the system with no errors.

For pharmacies, use the contact form to get in touch with the Canview customer support team, who will investigate and advise of the next steps.

For patients, you will need to get in touch with the pharmacy that dispensed your product.

Because of the current legal requirements, you can only order the amount that has been prescribed and matches the approvals/prescription.

If your order is placed before 1:00 pm AEST on a business day, your order will be dispatched the same day and sent via Express Post.

If your order is placed after 1: 00 pm AEST, your order will be dispatched the next business day via Express Post. Express Post delivery is generally 1-2 business days.

We offer free express and tracked shipping nationwide with live tracking so that you know when your order will be arriving.

Pharmacies: The pharmacist in charge must be present to accept the delivery in person.

Medical Professionals: The account owner must be present to accept the delivery in person.

Patients: The individual that placed the order is the only person that can accept the delivery.

BHC delivers to pharmacies Australia wide. Please note that a signature is required upon delivery.